FAQ (Last Updated: 2 Jan 2025)
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Where does Stickers Factory ship from?
All orders are shipped from Greece via Hellenic Post (ELTA). We use standard international mail to keep shipping costs low for our customers.
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How long does delivery usually take?
Delivery times depend on your location and local postal services:
- Europe: 7–15 business days
- USA/Canada: 1–5 weeks
- Rest of the World: 2–6 weeks
Please note these are only estimates and may vary due to customs, holidays, or postal backlogs.
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Do you offer tracking for orders?
By default, we do not provide tracking to keep costs low. If you require tracking, please contact us before placing your order to discuss upgraded shipping options (additional fees apply).
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Is there a minimum order quantity?
No, there is no minimum order. You can order as few as one sticker or as many as you need—there are no quantity limits.
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What if my package is delayed or lost?
If your order is overdue, please wait 25 business days from the shipping date before contacting us. Most “lost” packages arrive soon after this period. If your order still hasn’t arrived by then, we will issue a full refund. We do not resend lost orders because reshipments often face similar delays.
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Do you accept returns or exchanges?
All products are custom-made to order, so we generally do not accept returns or exchanges. However, if you encounter a significant issue with your order, please get in touch and we will do our best to assist.
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Can I cancel my order?
You may cancel your order before it is shipped. Once an order has been dispatched, it cannot be canceled. If a parcel is delayed, please wait the recommended 25 business days for possible delivery before requesting a refund.
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How do I request a custom design?
If you don’t find exactly what you’re looking for in our catalog of over 20,000 designs, our experienced team can create a custom solution just for you. Simply contact us with your ideas, and we’ll bring them to life!
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How do you handle personal data and privacy?
We take data protection seriously. We only collect necessary information to process orders and enhance user experience. We never sell your data to third parties and comply with all relevant data protection laws, including GDPR and CCPA. For more details, please read our Privacy Policy.
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How can I contact you?
You can reach us by email at stickersfactory@stickers-factory.com or decals.stickers@gmail.com. For phone inquiries, call +30 6932646940. Our Order Responsible, George Toubalis, is here to help with any order-related questions.